Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Name
• Phone number
• Email address
• Delivery address
• Billing or order information
• Product and order details
• Account information, if you create an account
• IP address, browser and device information

2. How We Use Your Information

We may use the information we collect to:

• Process and manage customer orders
• Deliver products to the customer's address
• Contact customers regarding their orders
• Provide customer support
• Process returns, exchanges, or service requests
• Provide repair and technical services
• Maintain customer accounts
• Improve our website and services
• Prevent fraud, misuse, and unauthorized activity
• Comply with applicable legal requirements

3. Online Orders

When you place an order through Bigsansar.com, we use the information provided by you to process, confirm, and deliver your order.

We may contact you by phone, SMS, email, or other available communication methods when necessary for order confirmation, delivery, customer support, or other order-related matters.

4. Delivery Information

Your name, phone number, and delivery address may be used to arrange delivery of your ordered products. Where necessary, relevant delivery information may be provided to delivery personnel or delivery service providers solely for the purpose of completing the delivery.

5. Payment Information

We may collect or process information necessary to complete payments for products and services. Payment information is handled only for legitimate payment and transaction purposes.

We do not intentionally use customer payment information for unrelated purposes.

6. Sharing of Information

Bigsansar does not sell or rent customers' personal information to third parties.

Information may be shared only when reasonably necessary, including with:

• Delivery and logistics service providers
• Payment service providers
• Technical and hosting service providers
• Government or legal authorities when required by law

7. Cookies and Website Data

Our website may use cookies and similar technologies to maintain login sessions, remember preferences, improve website functionality, and understand how visitors use our website.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

8. Data Security

We take reasonable technical and organizational measures to protect customer information from unauthorized access, alteration, disclosure, or misuse.

However, no method of storing or transmitting information over the Internet can be guaranteed to be completely secure.

9. Customer Rights

Customers may request information about the personal data we hold about them and may request correction or deletion of their information where applicable.

For privacy-related requests, customers can contact Bigsansar using the contact details provided below.

10. Third-Party Services

Our website may use third-party services for purposes such as payment processing, delivery, hosting, analytics, or other business operations. These third parties may process information only as necessary to provide their respective services.

11. Changes to This Privacy Policy

Bigsansar may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements. Any updated policy will be published on this page with a revised update date.

12. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

BIGSANSAR
Address: Sainamaina-3, Rupandehi, Lumbini Province, Nepal
Grievance Handling Person: Bikash Pokhrel
Phone: 9708754341 / 9847015431
Website: bigsansar.com